Our commitment to you:
Please note that any timescales stated below are maximum timescales.
- We will always behave in a discreet, confidential, ethical and positive manner.
- 95% of all telephone calls to our office will be answered within 3 rings.
- We will confirm receipt of immediate requirements (required in next 48 hours) within 1 working hour and confirm candidate availability within 4 working hours.
- We will confirm receipt of all other requirements within 4 working hours and confirm candidate availability within 12 working hours.
- We will provide regular updates with regard to your requirements as agreed on an individual basis.
- All candidates put forward will have been interviewed face to face by one of our professional recruitment consultants and will have undergone full reference and skill checks.
- We will regularly invest in training for our candidates to ensure that they are trained to comply with sector legislation and we will ensure they are offered continuous personal development for regular updates.
- We will respond to invoice queries within 2 working days and we will ensure that the query is dealt with efficiently.
- Out of hours personal contact is available across all of our recruitment desks. We will return all messages left within 1 hour of the time of your call.
- We are fully committed to our gender, race, age, sexuality and disability equalities policies.